Medical Receptionist / Day Hospital Administrator

at  Icon Group

ICON CANCER CENTRE AUSTRALIA

Medical Receptionist / Day Hospital Administrator – Icon Cancer Centre Adelaide, Kurralta Park, SA

• Medical Administration Role within our Oncology Day Hospital
• Permanent Full Time Position Available (38hr week) – Tennyson Centre, Kurralta Park
• Opportunities for Career Advancement Across Icon’s Large Network
• Competitive Hourly Rate, Monday to Friday Clinic Hours, No Weekends

Who are we looking for to join our team?
Previous experience in a day hospital setting is highly desired and will help you hit the ground running!
Ultimately, we’re hoping our new team member comes to us with some experience working in a healthcare setting (specialist rooms, surgery or day hospital experience a real bonus!). Most importantly we are looking for someone who is proactive, personable and enthusiastic about making a difference in the lives of our patients who come into our centre for chemotherapy & immunotherapy treatments.
If you have a keen interest in working in a hospital administrative role, we’d love to hear from you.
Learn more about the Icon Cancer Centre Adelaide - https://iconcancercentre.com.au/centre/adelaide/

SKILLS & EXPERIENCE:

• Experience in a front line health administration role including the use of electronic management systems. An understanding of Medicare and health insurance funds would be an advantage.
• Windows (or similar) programs e.g., Email, Word
• Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner
• Demonstrated effective interpersonal communication and collaborative problem solving skills when managing difficult and sensitive issues with team members, patients and their families, VMOs and other customers
• Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve Vision and Mission of Icon

ABOUT THE ROLE:

Full-Time, Permanent Role (Monday-Friday Business Hours)
We have a new opportunity for a Medical Administration Officer to join our cancer treatment hospital within the Tennyson Centre in Kurralta Park. This position reports to the Administration Manager with the overall purpose of providing efficient, effective and responsive administration services, ensuring delivery of exceptional standards to customer service for patients, Visiting Medical Officers, Nurses and all other internal and external contacts.

KEY RESPONSIBILITIES:

• Welcoming patients, collecting and entering personal details
• Scheduling appointments
• Triaging referrals to on-site specialists
• Answering telephone calls and responding to enquiries
• Patient admission, health-fund checks and detailing additional patient costs
• Entering and processing patient billing and balancing daily banking
• Monitoring and assessing the administration care path of all patients
• Maintaining and managing patient information
• Supporting Icon’s WHS Officers and committees to effectively carry out their responsibilities