Medical Receptionist

at  Discovery Practice

Job Purpose: To support and facilitate patient access to health care professionals and services by providing reception and administrative support to the practice ensuring that a full range of duties, are carried out in an accurate, efficient manner and in accordance with practice policy. Providing effective communication across the practice teams and other organisations to support patients, whilst enabling the practice fulfilment of the GP GMS and enhanced service contracts. Displaying professional attitude and providing excellent customer service. Responsible to: 1st Line Practice Manager and GP Partners, 2nd Line Operational manager.
Key Responsibilities: Booking clinics for all healthcare professionals and attached teams/staff and assisting with the smooth running of surgeries and clinics. Dealing with all patient enquiries whether face to face or via other technological methods e.g email, S1 tasks, telephone, video, SMS. Liaising with the clinical or administration teams in the practice to assist communication on patient(s) behalf. Processing repeat prescriptions when appropriate ensuring that the practice protocols and guidelines for repeat prescribing are adhered too and utilising digital and manual platforms for the undertaking.
Filing and extracting patient records manually and electronically. Filing, Scanning of results and letters manually and electronically. Bookings e.g. ambulances/interpreters and other community services.
Health and Safety issues relating to yourself, fellow employees, patients and visitors to the practice. Assist with the maintenance of practice recall systems for disease management clinics, sending appointments/reminders to the relevant patients when this has been identified as your responsibility to do so. Ensuring that the appropriate action is taken if a patient defaults. Processing information received from external agencies e.g.
NECS, ICB, Public Health and the NHS England and Improvment, that has been identified as your responsibility. Receiving, sending and appropriately processing the information for registration and pathology links when it has been identified as your responsibility to do so. Receiving, send and correct processing of practice correspondence both internal/external, either manually or via electronic systems and document storage. Handle and process money received for non-gms services according to practice policy.
Data input onto computer systems and patient clinical record and scanning of documents using document management software, coding relevant information e.g. diagnosis extracted from correspondence. House keeping duties including making refreshments, washing-up and shopping for provisions. Assisting with the restocking of the consulting rooms and stock rotation.
Liaise with GP and outside agencies on behalf of patients and act as patient advocate when necessary. Maintain mandatory training for the role requirement and personal development. Records movement and management and patient registration/de-registration. Due to the responsibilities of this post being non-exhaustive you will be expected to fully assist in other duties, not listed above, when requested to do so

Please refer the Job description for details