Medical Receptionist

at  iTrust Wellness Group

The Medical Receptionist at iTrust Wellness will play a pivotal role in the Outpatient Operations department by helping streamline patient care and ensuring that excellent customer service is provided all patients. The Medical Receptionist aids Providers and the iTrust Care team to support an outstanding and seamless patient experience.
iTrust Wellness Group has been named the “Best Mental Health Provider” of the Upstate for 2023, thanks to our team’s commitment to providing excellent service to our patients. Join the team and find out why iTrust has also been named as one of Greenville Business Magazine’s “Top Workplaces” in South Carolina for 2023.
We believe that our practice environment, compensation model, and location in the Upstate of SC are highly desirable for those seeking new employment. Some examples of our exceptional company benefits include:
Competitive Pay: $18-20 / hour
Schedule: Monday – Thursday 7:30am – 4:30pm, Friday 7:30am - 1:00pm.
PTO: Two weeks (10 days)
Paid Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday

Paid Holiday Break: December 24th – January 1st

• Company 401k Plan
• Health, Dental and Vision Insurance: Company Contributed
• Medical FSA
• Dependent Care FSA
• Life Insurance
• Short and Long-Term Disability

Role Overview:

• Answering phone calls, emails, voicemails, and texts promptly and professionally
• Writing emails, letters, texts, etc. in a clear, professional, and accurate manner
• Properly scheduling and rescheduling appointments for patients
• Proficiency with the electronic medical record system, we use Dr. Chrono
• Collaborating with administrative staff and providers as a team
• Promptly escalating patient issues and individual concerns to management
• Maintaining our company culture and upholding our company values
• Assist with staffing needs at other iTrust Wellness offices as applicable
• Completing other duties as assigned by management

Requirements:

• High school diploma or equivalent
• Experience in customer service in the medical field, preferably as a Pharmacy Technician
• Excellent written and verbal communication skills.
• Patient-focused, positive approach toward patient care and excellent attitude.
• Consistent reliability which includes arriving on time, working a full shift, and having excellent attendance
• Professional attitude and communication, and the highest level of integrity.
• Ability to prioritize needs and plan work accordingly
• Initiative to go the extra mile with task completion.
• Knowledge of HIPAA that informs decisions and actions.

Preferred Qualifications:

• Prior experience operating within a healthcare office setting or experience as a pharmacy technician.
• Interest in working with the mental health community.
• Experience with Microsoft products, including Word, Excel, and Teams.
• Experience with an EHR system.
• Experience working in a high call and message volume environment

If you are interested in a career that will challenge you and allow you to have a hand in changing the lives of people who experience mental health issues, please apply at your earliest convenience.
We look forward to speaking with you!
iTrust Wellness Group, LLC is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws.
Note: This job description is intended to convey essential duties and responsibilities and is not an exhaustive list of all functions and tasks required. The company reserves the right to modify the duties and responsibilities of the position as necessary. Please submit your resume, to be considered for this position. Current or previous patients of iTrust Wellness Group are ineligible to apply.
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• Answering phone calls, emails, voicemails, and texts promptly and professionally
• Writing emails, letters, texts, etc. in a clear, professional, and accurate manner
• Properly scheduling and rescheduling appointments for patients
• Proficiency with the electronic medical record system, we use Dr. Chrono
• Collaborating with administrative staff and providers as a team
• Promptly escalating patient issues and individual concerns to management
• Maintaining our company culture and upholding our company values
• Assist with staffing needs at other iTrust Wellness offices as applicable
• Completing other duties as assigned by managemen