Medical Receptionist - Part-Time

at  OrthoSC

SUMMARY/OBJECTIVE

The First Impression performs routine clerical, secretarial and administrative work in answering telephones, greeting patients, providing customer assistance, data processing, and record-keeping. Provide the appropriate paperwork for patients to complete and collect co-pays as per company policy. Schedules and reschedules patients’ appointments per established protocols by provider.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• 1-year customer service experience
• 1-year experience in a healthcare setting

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets patients and provides necessary paperwork for completion
• Directs, escorts and assists guests as required, emphasizing strong, positive communication skills
• Notifies appropriate staff that patient is present after patient has completed paperwork
• Collects appropriate co-payments and/or account balances at the time of service
• Able to communicate to patient in a discreet and confidential manner in person or over the phone
• Responsible for incoming cash, checks, and credit card receipts
• Accurately enter insurance information, patient demographics, and privacy information
• Print daily schedules for providers
• Verify insurance
• Confidentially maintains patient medical files
• Assist patients with Check-In and Check-Out
• Accurately schedule new and follow-up appointments
• Send daily faxes to Athena
• Accurately post charges/payments adding attachments and posting claims
• Check charts for upcoming appointments
• Obtain current insurance and address
• Performs other office/clerical duties as needed
• Maintain compliance with all company policies and procedures
• Calls daily no shows
• Conduct courtesy calls to patients
• Collects all required payments from patient at the time of visit
• Other duties as assigned.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice