Medical Receptionists (Day Hospital)

at  Icon Group

ICON CANCER CENTRE AUSTRALIA

Medical & Day Hospital Receptionist (2 Roles) – Icon Cancer Centre Adelaide, Kurralta Park, SA
Due to service expansion, we’re looking for two new team members to join our large Cancer Treatment centre in Adelaide:
We’re looking for:
1x Full-Time Medical Receptionist (38hrs per week)
1x Part-Time Medical Receptionist (2-3 days per week)

Shifts fall within our centre hours Monday to Friday 8.00am-5.30pm

• No Weekends or Late Nights!
• Opportunities for Career Advancement Across Icon’s Large Network
• Competitive Hourly Rate, Monday to Friday Clinic Hours
• Located within the Tennyson Centre, 520 South Road, Kurralta Park SA 5037

Who are we looking for to join our team?
Ultimately, we’re hoping our new team member comes to us with some experience working in a healthcare setting (specialist rooms, surgery or day hospital experience a real bonus!). Most importantly we are looking for someone who is proactive, personable and enthusiastic about making a difference in the lives of our patients who come into our centre for chemotherapy & immunotherapy treatments.
If you have a keen interest in working in a hospital administrative role, we’d love to hear from you.
Learn more about the Icon Cancer Centre Adelaide - https://iconcancercentre.com.au/centre/adelaide/

SKILLS & EXPERIENCE:

• Experience in a front line health administration role including the use of electronic management systems. An understanding of Medicare and health insurance funds would be an advantage.
• Windows (or similar) programs e.g., Email, Word
• Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner
• Demonstrated effective interpersonal communication and collaborative problem solving skills when managing difficult and sensitive issues with team members, patients and their families, VMOs and other customers
• Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve Vision and Mission of Icon

ABOUT THE ROLE:

Both positions report to our incredibly supportive Administration Manager with the overall purpose of providing efficient, effective and responsive administration services, ensuring delivery of exceptional standards to customer service for patients, Visiting Medical Officers, Nurses and all other internal and external contacts.

KEY RESPONSIBILITIES:

• Working as part of a large admin team to support a large group of doctors daily.
• Rotating duties of front reception and back office
• Welcoming patients, booking scans, appointments, treatments into the day hospital, MBO and HF billing
• Back-office admin tasks including answering a busy switchboard.
• Booking new patient referrals, monitoring daily email inbox, prepping of daily clinics, incoming mail, referral reminders and other general admin duties
• Welcoming patients, collecting and entering personal details
• Scheduling appointments
• Triaging referrals to on-site specialists
• Answering telephone calls and responding to enquiries
• Entering and processing patient billing and balancing daily banking
• Monitoring and assessing the administration care path of all patients
• Maintaining and managing patient information
• Supporting Icon’s WHS Officers and committees to effectively carry out their responsibilities