Medical Records Administrator

at  Medicentres

Position Title: Medical Records Administrator
Job Type: Full-Time
Job Location: York Medical
Reports To: Regional Operations Manager
Date Last Updated: April 2024
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That’s a simple sentence but it says a lot. It reminds each one of us that what we do matters.

KNOWLEDGE, SKILLS AND EXPERIENCE:

1+ years of experience with Accuro EMR (preferred)
Strong computer skills including proficiency with Microsoft Excel, Word and Acrobat
Strong interpersonal skills, as well as strong written and oral communication skills
Recent experience working within a fast-paced team environment
Strong organization, interpersonal and communications skills (both verbal and written)
Must be able to work well within a team
Demonstrated ability to work independently with minimum supervision.
Attention to detail
Willing and able to take direction and adhere to policies and protocols
Highly motivated, takes initiative on their own preferred
Experience with Med Access or Electronic Medical Records
Recent customer service experience
Problem solving skills
Proficiency in medical terminology is an asset
Must be able to handle confidential information in compliance with the Health Information Act

EDUCATION/CERTIFICATION:

Medical Office Assistant Certificate/Diploma preferred

JOB PURPOSE:

Reporting to the Regional Operations Manager, the Medical Records Administrator is responsible for the support and assistance to the Regional Operation Manager as well as the Clinic Supervisors and Physicians, specifically related to the Medical Record/Transfer requests for patient records. You will ensure the smooth operation of all requests in a timely fashion.
PRINCIPAL RESPONSIBILITIES:Accounts Receivable:
Track Accounts Receivable
Provide invoices/statements to Physicians/Lawyers/Insurance Companies/Patients and any other Third Party
Ensure payment is received for the third party before releasing the chart
Provide ROM with monthly updated A/R summary and compile reports as requested
Track and follow up on overdue accounts and ensure that payments are received on a timely basis
Perform all 3rd party billing within the ERM

ADMINISTRATIVE DUTIES:

Communicate with the ROM
Facilitate communications within the Administrative office and supervisors
Maintain and organize the Administrative Office
Maintain and update patient demographics within the patient’s chart
Miscellaneous errands and tasks related to the operations of the Administrative office
Review incoming requests for lawyers, other medical offices, patients and insurance companies
Ensure consent forms have been completed by patients before releasing documents
Review all requests with physicians and ensure physician sign off before completing requests
Ensure that all scanning is done and attached to Accuro EMR accurately and in a timely fashion
Ensure digital patient information is encrypted and password protected
Notify patients and 3rd parties that documentation is ready and prepare for pick up or courier
Schedule courier when necessary
Inform front staff that patient charts are ready for pick up and flag patient chart for payment
Answer phones, greet, and register patients
Respond to patient enquiries in person and by phone
Initiate forms and collect payment for services not covered by insurance
Clean and prepare exam and treatment rooms between patient visits
Scan patient documents into electronic medical records as required
Complete daily, monthly and weekly chore lists as required
Perform other duties as assigned