Medical Records Specialist

at  ContactPoint 360

QUALIFICATIONS

• Must be comfortable adapting to rapidly shifting goals and willing to ‘roll up your sleeves’ to solve various challenges.
• Outstanding oral and written communication skills.
• Ability to provide exceptional client service using various methods of communication.
• Ability to demonstrate empathy to clients in various situations.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidentiality and exercise discretion and good judgment.
• roficiency with technology, including computers, software applications, and phone systems.

JOB SUMMARY PURPOSE:

We are looking for a Records Specialist responsible for ordering medical/institutional records - both physical and electronic, and keeping a detailed date log of records ordered and received, as well as corresponding via telephone, email, or written request on all outstanding record requests.

RESPONSIBILITIES

• Order client medical records through multiple vendor portals.
• Track progress on existing medical records orders through our client relationship management platform, Filevine or Litify, and take follow-up action as needed.
• Contact providers and clients by phone and email to troubleshoot issues with medical records requests and determine the next steps.
• Contact clients to obtain appropriate HIPPA authorizations.
• Response to chart requests promptly.
• Identify and track health record deficiencies, and ensure that the appropriate individuals complete them.
• Conduct confidential conversations with clients while creating a safe and compassionate environment.
• Performs other duties as assigned.