Medical Secretary

at  East Kent Hospitals University NHS Foundation Trust

Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and all other departments, in line with Trust Values. Action all enquiries, effectively, and respond and escalate where appropriate. Manage clinical dictations on digital dictation or voice recognition systems and administer as required. Maintaining an effective filing system, including use of scanning systems.
Prioritise workload to meet demands of the service. Process referral letters appropriately, ensuring they are registered to the Patient Service Centre., National RTT compliance standard, diagnostic standards and any internal targets. Effective management of the patient pathway, including monitoring of diagnostics and booking follow up appointments, adhering to government standards. Escalate issues where necessary.
Scan investigation results and escalate any issues or concerns that require urgent intervention. Undertake any other clerical duties to ensure the smooth running of the office, including sorting of post. Monitor consultants absence ensuring clinics are managed accordingly, following the Clinic Maintenance Policy. Attend relevant departmental meetings for example: Team meetings, Admin Forums etc.
To maintain effective communication with line managers, management team and clinicians. Participate in ensuring that Health & Safety guidelines are adhered to. Participate in Trust’s quality improvement initiative

Please refer the Job description for details