Medical Secretary / Receptionist

at  Icon Group

ABOUT THE PERSON WE’RE GOING TO HIRE:

We are looking for an experienced Medical Administrator with outstanding customer service to join our team. We are looking for someone who is proactive, personable and enthusiastic about the role. If this sounds like you, we’d love to hear from you.

SKILLS & EXPERIENCE:

• Experience in a similar role in Day Oncology/Haematology desirable but not necessary
• Medical Secretary experience within specialist setting also desirable.
• Experience with Medicare, DVA and Private Health Insurance.
• Excellent organisational and time management skills.
• Ability to communicate with clarity both verbally (face-to-face and telephone) and written.
• Ability to use computer systems – competence required in Word and Excel.
• Delivery of excellent client service (to internal and/or external clients)
• Possessing basic knowledge of medical terminology

ABOUT THE ROLE:

We have new part-time opportunity for a Medical Administrator to join our team in a role with split duties, sometimes working within our Practice Management department (Secretarial) supporting our Oncology specialists, other times on main reception, and also within our Day Hospital (Reception & Admissions) supporting the patient support and administration function.
This role reports to our Administration Manager and operates in a permanent part-time manner at our Icon Cancer Centre Southport.
Learn more about our service here: https://iconcancercentre.com.au/centre/southport/

KEY RESPONSIBILITIES:

Main Reception & Practice / Secretarial

• Working as part of an administration team to support a large group of doctors daily
• Rotating duties of front reception and doctor reception, rotating early and late shifts
• Answering telephone calls and responding to enquiries
• Booking new patient referrals, prepping of daily clinics, referral reminders
• Triaging referrals to on-site specialists
• Welcoming patients, collecting, and entering personal details and managing waiting room
• Process patient admission, check private healthcare details
• Collecting patient excesses for day hospital appointments
• Schedule further appointments for both doctors and clinic appointments
• Setting up consulting rooms, prepare paperwork for appointments
• Manage incoming/outgoing mail
• Diary management/scheduling
• Organise theatre/hospital bookings and allied health referrals
• Patient billing and debtor management
• Maintaining and managing patient information
• Supporting Icon’s WHS Officers and committees to effectively carry out their responsibilities
• Modelling and promoting Icon’s vision and values.