Medical Support Secretary

at  Dorset County Hospital NHS Foundation Trust

Please refer to the attached detailed job description. The key result areas are: To act as a primary point of contact for IBD patients contacting the helpline & IBD email service To provide sound & informed advice for all non- clinical queries in a professional & considerate manner To triage patients contacting these resources appropriately, gathering the information required to assist the nursing team in prioritising patient need To ensure patients are booked appointments with an appropriate member of the team in a timeframe concurrent with their need To provide a consistent, professional & reliable service accessible to all IBD patients To signpost patients to support services & resources that will aid self-management of their IBD To use tact and diplomacy when dealing with sensitive issues, using discretion and maintaining confidentiality at all times. The post-holder will work closely with the all team members ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills.
The post holder will work under the supervision of the administrator and the wider clinical team

Please refer the Job description for details