Medical Support Secretary - Paediatrics

at  North Tees and Hartlepool NHS Foundation Trust

To communicate effectively at all levels, including Care Group Director, Senior Management Team, Consultants, Clinicians, Senior Clinical Professionals, Senior Clinical Matrons, Service Leads, colleagues and outside agencies, including Local Authority, GP practices and Public Health representatives.
Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members.
Adopt effective methods of communication to liaise with the multi-disciplinary team within the service/department/ward area and with staff from other wards/departments and external service users including GP’s, patients and their representatives communicating in a professional and courteous manner that is consistent with all related legislation, policies and procedures through effective utilisation of appropriate communication mediums such as telephone and e-mail.
Please see attached Job Description for full details.
Reporting to the Healthy Lives Administration Service Manager, and supported by the Senior Administrators and Medical Secretaries
Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.
Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients.
Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines
Participate in any/all associated training, development and appraisal processes relevant to post
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and “Together we are North Tees & Hartlepool”
Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities.
Participate in review of own performance regularly and development of personal development plan at least every 12 months
Take responsibility for own actions
Recognise own personal strengths and weaknesses and identify appropriate strategies to enhance the strengths and overcome or minimise the weaknesses
Apply personal effectiveness skills in terms of time management, prioritisation, resource management, self-motivation and team wor

Please refer the Job description for details