Meeting & Events Operations Manager

at  Pan Pacific London

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest focused Meeting & Events Operations Manager to join our incredible Banqueting Operations team at Pan Pacific London. You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

As a Meeting & Events Operations Manager, you will be responsible for creating exceptional experiences for our guests. Working in the role of Meeting & Events Operations Manager, you will have full responsibility for the day to day running of the operations during each service period, strive to continually improve guests’ and employees’ satisfaction and maximize the financial performance in meeting and events. Your tasks as a Meeting & Events Operations Manager will include but not be limited to:

• Responsible for the overall management and execution of all banquet functions to ensure excellent guest experiences.
• Coordinate and oversee all aspects of banquet operations, including planning, staffing, budgeting, and execution of events, ensuring they run smoothly and efficiently.
• Supervise and manage employees, on all day-to-day operations, and understand employee positions well enough to perform duties in employees’ absence when necessary.
• Manage inventory of banquet supplies and equipment, ensuring they are well-maintained and available as needed.
• Ensure the compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands-on management.
• Display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations.
• Oversee the financial aspects of the department including purchasing and payment of invoices.

As a Meeting & Events Operations Manager, you will be responsible for creating exceptional experiences for our guests. Working in the role of Meeting & Events Operations Manager, you will have full responsibility for the day to day running of the operations during each service period, strive to continually improve guests’ and employees’ satisfaction and maximize the financial performance in meeting and events. Your tasks as a Meeting & Events Operations Manager will include but not be limited to:

• Responsible for the overall management and execution of all banquet functions to ensure excellent guest experiences.
• Coordinate and oversee all aspects of banquet operations, including planning, staffing, budgeting, and execution of events, ensuring they run smoothly and efficiently.
• Supervise and manage employees, on all day-to-day operations, and understand employee positions well enough to perform duties in employees’ absence when necessary.
• Manage inventory of banquet supplies and equipment, ensuring they are well-maintained and available as needed.
• Ensure the compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands-on management.
• Display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations.
• Oversee the financial aspects of the department including purchasing and payment of invoices