Member Engagement Representative

at  YMCA of Snohomish County

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

POSITION SUMMARY:

Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the Welcome Center and other areas of the facility.

QUALIFICATIONS:

• Minimum age 18
• Strong interpersonal and problem-solving skills
• Basic computer skills/knowledge required
• Fluency in a second language desired

Y Culture:

• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect, and Responsibility
• Complete required training and certifications within established guidelines
• Arrive on time ready for the shift, and clock in/out within the timekeeping system

Availability: Shifts available: Sundays 10:00am-5:30pm, as well as the possibility of subbing other shifts

Our benefits are AMAZING!

• FREE training offered for all positions and get paid while you train for your job!
• Flexible work schedules and a family-friendly environment.
• FREE YMCA family membership for all staff.
• 20% off programs and services for all staff (and their dependents).
• Sick Pay accrued at rate of one hour for every 40 hours worked.
• Tax-Deferred retirement account & Roth retirement account available to all employees.
• 403a Retirement investing account paid at 12% annual compensation after 2 years of service (minimum 1,000 hours worked in each year).
• FREE Employee Assistance Program.
• Cheery, dynamic, cause-driven work environment, like no other!
• We promote from within often. Enjoy your career at our Y!

Little to no experience required for most positions—let us train you!
The full range of the pay grade for this position is $16.80-$22.75.

• Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
• Entry-level sales – follow sales cycle (introduction/probing/close)
• Address and resolve membership concerns
• Apply all YMCA policies, practices, and procedures ensuring a positive member experience
• Respond to emergency situations
• Monitor the locker rooms, and adhere to other safety guidelines
• Perform other duties as assigned