Member Experience Officer - Heritage Bank, Brookside Branch

at  Peoples Choice Credit Union

On 1 March 2023, two of Australia’s most successful member-owned banking organisations merged to form Heritage and People’s Choice - Australia’s leading mutual banking organisation.
We have dual head offices in Toowoomba and Adelaide, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People’s Choice.
Working with us at Heritage Bank as a Member Experience Officer , you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.

ABOUT THE ROLE

We have a Part Time role (consisting of 33 hours per fortnight) that will be based at our Heritage Bank, Brookside Branch.

WHAT YOU’LL BE DOING

• Assisting members with their transactional needs and enquiries
• Engaging in needs-based conversations to find the right solutions for our members, every time!
• Building relationships to help members achieve their long-term financial goals
• Educating members on how to utilise digital and mobile banking tools to enhance their banking experience
• Collaborating with your team to achieve strategic goals

HERE’S WHAT YOU CAN DO FOR US

We are looking for team members who are driven by achieving positive customer outcomes. You must be a confident communicator, with a genuine passion for helping people. To be successful in the role you will also need cash handling and reconciliation experience, be digitally savvy and able to quickly grasp new systems. Previous experience in a customer service role and prior experience in banking would be highly regarded.