Member Service Consultant - Casuarina

at  Peoples Choice Credit Union

On 1 March 2023, two of Australia’s most successful member-owned banking organisations merged, to form Heritage and People’s Choice - Australia’s leading mutual banking organisation.
We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People’s Choice.

ABOUT THE ROLE

As a Member Service Consultant, you will be responsible for providing exceptional customer service to our members. You will build rapport and trust with members by listening to their needs, finding solutions to their problems, and aligning them to the right products. You will work with our members to encourage them to embrace technology and support them in an increasingly digital future.
We currently have a full-time opportunity available, operating across a Monday to Friday work week. This opportunity will be based out of the Casuarina branch, but you may be required to support the Darwin City branch on occasion as well.

HERE’S WHAT YOU CAN DO FOR US:

• make it easy for our members to bank with us
• build deep and meaningful relationships with our members
• support our members to use our digital services
• identify opportunities to promote our products and services
• reach out and partner with our local community
• refer members onto our loan specialists
• prioritise and complete tasks accurately and efficiently
• navigate multiple contemporary systems and software programsbe part of a team and contribute to a successful branch environment