Member Service Consultant- Palmerston

at  Heritage and Peoples Choice

JOB DESCRIPTION

On 1 March 2023, two of Australia’s most successful member-owned banking organisations merged, to form Heritage and People’s Choice - Australia’s leading mutual banking organisation.
We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People’s Choice.

ABOUT THE ROLE

As a Support Member Service Consultant, you will be responsible for providing exceptional customer service to our members. You will build rapport and trust with members by listening to their needs, finding solutions to their problems, and aligning them to the right products. You will work with our members to encourage them to embrace technology and support them in an increasingly digital future.
We currently have a part time opportunity supporting the Palmerston, Casuarina and Darwin CBD branches, offering variable hours, 15-32 hours per week . To support your work life balance, we provide rosters over a 4-week period, and release these 1 week in advance. We are committed to providing service to the communities we serve, offering branch trading Monday to Friday- as such, we are looking for applicants with full flexibility to work across these days.

HERE’S WHAT YOU CAN DO FOR US:

• make it easy for our members to bank with us
• build deep and meaningful relationships with our members
• support our members to use our digital services
• identify opportunities to promote our products and services
• reach out and partner with our local community
• refer members onto our loan specialists
• prioritise and complete tasks accurately and efficiently
• navigate multiple contemporary systems and software programs
• be part of a team and contribute to a successful branch environment