Member Service Consultant

at  Robert Half

A fantastic opportunity to join a leading industry Super Fund for 6 months! Working in their Member Service team.

ABOUT THE COMPANY

Our client is one of Australia’s leading Superannuation funds. They are very proud of their reputation for providing top tier service to their customers. They are seeking a candidate who has industry experience/RG146 Certification, working within Super Funds/Superannuation to join their Member Service team for 6 months!

SKILLS & EXPERIENCE

• You will have experience working in Super Funds/Superannuation
• You will have experience working in financial or professional services
• You will have the certification RG146 (desirable)
• You will have outstanding verbal/written and interpersonal skills
• You will have the ability to work autonomously and manage time effectively
• You will have exceptional attention to detail
• You will have exceptional problem-solving skills
• You will be immediately available to commence work
• You may have a current Police Check, must be willing to obtain one if not
  Please send your resume by clicking on the apply button.
  Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

This position involves offering exceptional and effective service to Members of the fund supporting them with;

• Servicing of inbound and outbound enquiries and requests through the call, email, live chat and in person contact channels.
• Responding efficiently and accurately to members and employers in line with Quality Framework, offering solutions and ensuring members, employers and other customers feel valued.
• Proactively identify, assess, and act on opportunities and ensure all leads and referrals are acted on in a timely manner to meet customer expectations.
• Resolve issues and deescalate potential complaints.
• Escalate issues or complaints where applicable by professionally facilitating the appropriate process.
• Proactively contribute to business process improvement to minimize handoffs and touchpoints and improve efficiencies across business.
• Manage requests through to full resolution.
• Undertake outbound campaigns as directed in line with Best Practice Service Enquiry Procedures
• Compliance with legislation, regulations, and policies.