Member Services Associate I

at  YMCA of Greenville

Overview:
The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

Responsibilities:

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers
• Follow mandated reporting requirements
• Adhere to job specific abuse risk management responsibilities
• Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc