Member Services Representative/ Teller

at  Kindred Credit Union

AT KINDRED CREDIT UNION, YOU WILL BE PART OF COOPERATIVE BANKING THAT CONNECTS VALUES AND FAITH WITH FINANCES, INSPIRING PEACEFUL, JUST, AND PROSPEROUS COMMUNITIES.

You’re invited to make a difference… as a full time Member Services Representative (Teller) in our Elmira branch.
Reporting to the Manager Member Services Team, Member Service Representatives (MSRs) represent the face of Kindred to our members engaging with us in our branch locations. This position requires a detailed and friendly service partner, who will serve and connect members with solutions that best fit their financial needs, enabling them to experience banking with purpose.

Key Responsibilities:

• Build relationships with members, asking good questions and listening to understand their needs
• Deliver exemplary service to members in completing a variety of everyday financial transactions
• Refer members to branch colleagues for advice and solutions relating to credit and investments
• Bring expertise in Kindred’s distinct offering of products and services to members’ attention to answer questions and provide solutions for future needs
• Ensure members are equipped to access digital channels so they can bank with Kindred where, when and how they want

AS THE IDEAL CANDIDATE, YOU WILL BRING QUALIFICATIONS AND EXPERIENCE IN:

• Customer service and cash handling, experience in banking preferred
• Some post-secondary education, ideally in accounting or business
• Expertise in MS Office & confident learning new applications
• Active commitment to Kindred’s shared values and purpose

EDUCATION

Preferred

• Associate’s degree or better

• Build relationships with members, asking good questions and listening to understand their needs
• Deliver exemplary service to members in completing a variety of everyday financial transactions
• Refer members to branch colleagues for advice and solutions relating to credit and investments
• Bring expertise in Kindred’s distinct offering of products and services to members’ attention to answer questions and provide solutions for future needs
• Ensure members are equipped to access digital channels so they can bank with Kindred where, when and how they wan