About Us:
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
Your Opportunity:
As a Member Solutions Consultant, you will engage with current and potential members from your local area showcasing the value and benefits of our products and services.
What you need to know:
Location: RAC Member Service Centre in Carousel
Working hours: Monday to Friday 8.45am - 5.15pm (37.5 hours per week) and some Saturdays 8.45am to 12.15pm
Salary: Starting at $59,197pa + shift loading / penalties + super + incremental salary increases as you take on opportunities to complete upskilling at your own pace.
Training: You’ll be set up for success with a fully paid, in-depth structured training program directly delivered virtually to you by our professional Learning and Development Advisors.
Career Growth: Real career development, ongoing training, and support with genuine advancement opportunities.

What will you be doing:

• Manage member enquiries by engaging with them in person or via phone/email
• Provide support and accurate general advice or up to date information on products and services.
• Building and maintaining relationships with members recommending products tailored to suit their individual needs

What we looking for:
As a member-based organisation, alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment.

Additionally, the successful candidate will have:

• Experience in working to achieving KPI’s/ targets both individually & as part of a team;
• The ability to adapt & flex within a changing work environment, embracing and participating positively in change;
• Excellent communication skills with the ability to listen & relate well to others;
• The ability to demonstrate empathy and resilience in assisting members in difficult situations;
• Strong computer literacy and ability to use many applications at once whilst having conversations.

What can we offer you?

• Secure a full-time, permanent position working within your local community
• Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• An inclusive & supportive environment, enabling all abilities to strive for success.
• Professional career development & ongoing training.
• Generous discounts on home, contents & car insurance, plus free roadside assistance.
• Member benefits & opportunity to join a very active Social Club.

We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement.
Recruitment process: Shortlisted candidates will be invited via email to complete a virtual assessment involving scenario and system-based questions and activities. Only candidates with a satisfactory score will progress to next stages of the process.
If you’re seeking a career, not just a job, and want to make a meaningful impact in your community, click “Apply Now.” We can’t wait to meet you and welcome you to the RAC family!
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

BetterJourneysRAC

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• Manage member enquiries by engaging with them in person or via phone/email
• Provide support and accurate general advice or up to date information on products and services.
• Building and maintaining relationships with members recommending products tailored to suit their individual need