Members/Listings Coordinator, Victorian Civil and Administrative Tribunal (VCAT)

at  Court Services Victoria

About Us
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
About the Role
In late 2023 the VCAT Backlog Recovery Program was expanded with the aim of eliminating approximately 21,000 backlogged Residential Tenancy cases. In six months, the Backlog has reduced to 8,000. It has resulted in users having their matters resolved at the earliest opportunity. The success of the Program has resulted in backlogs from other VCAT jurisdictions being added, with the anticipation of similar positive outcomes.
Reporting to the Deputy Registrar, but working closely with the Senior Specialist Registrar and VCAT Heads of Lists, the Member & Listing Coordinator will have oversight of the daily listing and management of backlog cases in the Residential Tenancies and Civil Claims List. The Coordinator will manage the rostering of a dedicated pool of Members, to ensure cases are resolved optimally.
In collaboration with the leaders of the Program, the Coordinator will be required monitor and report on listing patterns and forecast trends, and take corrective action when required. The Coordinator will also be the central contact point for Members and staff, and will help troubleshoot day-to-day hearing issues that might arise.
About You

• Your experience in managing a high volume hearing list
• Your ability to communicate effectively with senior stakeholders, including Members
• Your knowledge of effective listing practices to optimise case resolution
• The capacity to self-manage and work autonomously
  How to apply

Click the ‘Apply Now’ button, ensuring you include the following in your application:

• resume
• a short cover letter
• responses to the screening/key selection questions in the online application form

Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don’t hesitate to get in touch with the Talent Acquisition team. careers@courts.vic.gov.a