Membership Administrator

at  Virgin Active

• Iconic brand built on a human touch with a playful side
• Gain administration experience at our world class Pitt St facilities
• Free gym membership, discounted PT, discounts with retailers + more
  There’s never been a better time to join Virgin Active! We have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world’s most loved exercise brand.
  We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we’re building a collection of iconic locations in Sydney and Melbourne.
  Located on level 2 of the MidCity centre and spanning 4,437 sqm, our Pitt Street club is everything you’ll ever need, right in the middle of the CBD. Inside you’ll find 7 group exercise studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa & sauna, indoor climbing wall, relaxing sleep pods, luxury changeroom amenities, and a spacious café and lounge area, perfect for unwinding or catching up on work.

ABOUT YOU:

• You have relevant customer service or administration experience and some exposure to arrears collection
• You have aligned experience. You may also have some call centre experience. A+ for you
• You are people-focused. You’re warm, honest and genuine, going over and above to deliver impeccable customer service
• You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you’re comfortable communicating at all levels
• You’re perceptive, you ask questions and you strive to understand. You enjoy solving problems. Detail is your forte and you don’t get flustered easily. You can be counted on to skillfully respond to feedback and complaints
• You have a can-do approach. You’re motivated to find solutions. Whatever a member needs, whatever a member is looking for, you help them find it!

Please refer the Job description for details