Membership Director (Branch)

at  YMCA of Greater Seattle

JOB SUMMARY

• This is an on-site position
  You will be responsible for all day to day activities of the Member Services/Welcome Center as well as providing strategic leadership to membership functions including member engagement, membership retention and membership promotions and events. You will provide leadership to the Member Engagement Team to ensure consistent, superior service to maximize member enrollment and program participation.

PREFERRED QUALIFICATIONS

• CPR and First Aid certifications.
• Bachelor’s degree in human services, business or equivalent.
• Two to three years of supervisory experience preferred.
• Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.
  Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.

• Establishes new program activities and expands program(s) within the community in accordance with the Association and branch strategic plans.
• Develops and manages the budgets related to the position. Meets fiscal objectives. Closely monitors revenue and expense.
• Recruits, hires, trains, evaluates and supervises assigned staff and volunteers in assigned areas. Provides development and leadership.
• Compiles program statistics and provides data and reports as required for assigned program(s). Monitors and evaluates the effectiveness of and participation in program(s).
• Provides leadership and support for branch management team, annual fund raising campaign, and volunteer committees/boards as assigned.
• Develops and maintains collaborative relationships with community organizations and agencies related to assigned programs.
• Develops, produces and distributes program information necessary to promote assigned programs, in accordance with branch marketing plans.
• Ensures that safety procedures are followed and that all programs are in compliance with YMCA standards, all regulations and other applicable standards.
• Ensures high quality programs through innovative program development evaluations and on going training of staff.
• Ensures upkeep of related facilities and equipmen