Membership Officer

at  McNay Art Museum

POSITION OVERVIEW

Manages the McNay’s membership program, including all individual membership levels, business, and education membership programs. Responsible for the mechanics of operating a membership program, and collaborates with Development Officers on upper level (Patron and Visionary Circle) member levels. Responsible for tracking revenue, retention, and new acquisitions for all member levels. Oversees and implements annual membership campaigns, monthly renewal notices, and weekly membership cards, as well as responsive to daily member inquiries. Collaborates with the marketing department to deploy member messages via the website, email, and mailed collateral. Collaborates with education department on member events or programs, and curatorial department on exclusive member tours. Fosters and sustains awareness and support of the McNay Art Museum by broadening and diversifying the Museum’s membership through comprehensive event and outreach strategies to meet revenue goals. Reports directly to the Head of Development.

REQUIREMENTS

• Outstanding interpersonal skills, and experience in customer service or public-facing roles
• Creative ability to think “outside of the box”
• Excellent oral and written communication skills
• Strong organizational abilities. Skilled at project management and capacity to work in a rapidly changing environment on multiple, ongoing projects
• Function well under pressure, ability to navigate varied social situations
• Responds well to and actively solicits visitor or member feedback
• High energy and self-starter
• Self-motivated and demonstrate leadership abilities
• Proficient in the use of a point-of-sale system, Microsoft Office suite, and CRM / database management. Must have strong analytical abilities

OTHER SKILLS

Must have flexible working hours, to accommodate member or related event programs.

EDUCATION & EXPERIENCE

Education: Bachelors’ degree
Work Experience: 3+ years experience managing a member program, or 5+ years working in nonprofit development/advancement

Please refer the Job description for details