Membership Representative - Simi

at  Southeast Ventura County YMCA

"OK, I’M SOLD!” WHAT DO I NEED TO QUALIFY?

• Minimum 18 years old.
• Current CPR, First Aid and AED certification issued by a nationally recognized sanctioning organization such as American Red Cross, American Heart Association or ASHI. Certifications must be current and maintained at all times.
• Knowledge of YMCA programs and facility features.
• Proficient with web-based database systems and word processing software.
• Ability to work with and interact with a diverse group of people.
• Ability to communicate verbally and in writing.
• All required online training must be completed within 30 days of hire.
• Criminal record clearance.

• Provide premier service to members and guests
• Provide members and guests with information on YMCA membership and programs
• Process membership & program transactions accurately
• Build supportive and caring relationships with members and guests
• Assist members and guests with their health and program goals
• Listen to suggestions/concerns and respond appropriately
• Provide supervisor with all changes to established work schedule
• Assist with member/program recruitment, retention and recapture efforts that may include tours, phone calls, emails, appointment setting and follow-up procedures
• Assists membership team to achieve membership and program enrollment goals
• Complete and report daily shift responsibilities
• Ensure members follow policies as outline in Membership Handbook
• Communicates/collaborates with other departments including by in-person, phone, email and on walkie-talkies
• Recognizes, responds and corrects any risk or safety issues
• Responds to emergency situations according to the Emergency Action Plan
• Support promotional & fundraising efforts
• Follow Membership Representative staff dress code
• Attend mandatory staff meetings
• Performs other job-related duties as requested and necessary