Membership Supervisor - Desert Foothills YMCA

at  YMCA

Are you looking for a company that inspires you to do great things? We are looking for leaders that want the opportunity to improve their community, teach others healthy habits, and impact the lives of hundreds of youth. At the YMCA we are on a relentless quest to make our communities stronger through people like you working within our 12 branches.

REQUIREMENTS TO BE A MEMBERSHIP SERVICE SUPERVISOR:

• Minimum age of 18.
• Working knowledge of computers and office machines.
• Ability to communicate effectively in person, on telephone, and through email.
• Ability to communicate effectively with diverse populations to include members, peers/co-workers, supervisors, and volunteers.
• Ability to learn and retain information related to programs, services, and membership options.
• Ability to handle conflict management in a positive manner.
• Ability to coordinate and plan events and activities.

• Coordinate/Supervise all transactions/interactions by the Member Services Representatives.
• Monitor/Supervise all Cause Driven Tours, follow-ups, connections, and inquiries made by Member Services Representatives.
• Develop/Execute/Supervise all Grassroots marketing through local partners.
• Develop/Execute/Supervise all regular community/awareness events (e.g., Open Houses, Community Days, Community Family Days).
• Assist in development of operational objectives and strategic direction for membership growth and retention.
• Assists with high quality member-focused environment and retention strategies.
• Monitors services to ensure that members, community partners, and association standards are met. Provides feedback to appropriate program staff.
• This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.