Mental Health Support Worker

at  Two Saints

KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

• Clear verbal and written English
• Good IT and keyboard skills
• Polite, assertive manner, ability to self -motivate
• Passion for working in a client/customer facing role
• Willing to assist clients to access the community
• Knowledge of the benefits system and tenancy legislation
• Interest and genuine concern for mental health, housing and related issues
• Knowledge of voluntary and statutory agencies

• You will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a support plan which is equally achievable and realistic for them
• You will encourage their involvement in personal progression in the form of education, training, employment activity or volunteering
• You will help them develop their practical skills in areas such as health, budgeting, shopping, cooking, housework, laundry and hygiene
• You will work with external partners to maximise the opportunities available to clients so that they can resettle in the community
• You will involve clients in the smooth running of the service
• You will be extremely conscientious in areas such as safeguarding and lone working.
• You will help clients to access the benefits they are entitled to claim
• You will help to maintain a welcoming, safe environment, identifying and minimising all potential risks to clients, colleagues and visitors to the service
• You will provide basic first aid assistance until help arrives (full training provided)
• You will maintain client records using relevant systems to an excellent standard
• You will work in accordance with the Health and Safety regulations and all policies and procedures
• You will attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
• You will work flexibly across all areas of operation where required and prior notice given
• Any other reasonable task as requested by a member of staff