Merchant Premium Solutions Specialist

at  Worldline

ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.
We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we began launching in Australia in 2023 and continues to develop.
What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.
It’s an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.

EXPERIENCE

• Experience in customer service
• In-depth knowledge of Merchant Services products, services and processes
• Knowledge of the Commercial Cards/Merchant Services Industry and relevant processes

COMPETENCIES & KNOWLEDGE

• Proactively take ownership of tasks, manage them to their completion and deliver under tight timelines
• Ability to handle multiple priorities

• Perform and assure the proper quality of all supported contract types
• Handle Overdue Cash collections for all segments
• Serve as an escalation point for the Premium Consultants
• Assure, complete and correct documentation regarding new contracts and contract changes done by the team
• Handle set-up and maintenance of new and existing customers in our system
• Process independently all kind of requests from our customers, collect relevant input in problem solving activities
• Escalate issues to the appropriate teams and control implementation of agreed solutions
• Provide support for customer service (email/telephone) including financial queries and answering product questions
• Execute recurring tasks, including reporting in task tool statistics daily