Meter Operations Works Officer​

at  Yarra Valley Water

• For purpose organisation with award-winning culture - 86% employee engagement.
• True hybrid working environment – no set mandated days in the office.

ABOUT US

Yarra Valley Water provides essential water and sanitation services to over two million people. We are one of Australia’s largest water utilities with more than 30% of Victoria’s population relying on us 24/7. We’re future focused and continually work to anticipate the changing needs of our customers and stay ahead of evolving community expectations. We’re shifting to a regenerative approach in our work to actively contribute to improving the natural environment we all rely on.
You’ll be working in our Service Futures Group, a supportive, dynamic and rewarding environment, where we work together to transform technology to deliver added value for customers.
We’re a purpose-driven team: digital metering is a key enabler for conserving our precious water resources and helping customers to manage their water use.

ABOUT YOU

We are looking for someone who has a passion for working with others to deliver quality outcomes, as well as a collaborative and continuous improvement mindset. If you have the following capabilities, get in touch:

• Excellent customer service and problem-solving skills.
• Solid experience working in delivery of works programs
• Experience in Contract Management, Project Management or Construction is desirable.
• Excellent communication and stakeholder engagement skills.
• Solid reporting and data analysis skills.
• Demonstrated ability with Microsoft Office Suite, particularly Excel

More details on responsibilities and core capabilities can be found in the linked position description.

Why work with us?

• This role is classified as an Officer Level 3, with a full-time salary range from $98,045.30 to 104,372.88 per annum dependent on experience, plus 12% superannuation.
• An inclusive culture, that cares deeply about people and their professional growth.
• Flexibility for real. For us it starts with trust. We’re committed to creating a truly hybrid workforce – where our people are empowered to design their days with their teams, around where their work is best done - click here to learn more about our hybrid working principles.
• Home office set up allowance of $650.
• Laptop and headset provided.
• 14 weeks paid parental leave.
• 15 personal leave days per year.
• Training and development opportunities.
• Onsite parking, canteen, social events, skill-sharing and networking opportunities.

Please keep reading…
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please apply or get in touch. We’d love to have a chat and see if you could be a great fit.

Your key accountabilities include:

• Supporting the delivery of meter replacement programs through core activities including issuing of works, approving plans/specifications/designs, resolving project issues, providing support to contract partners, assessing completed works, and processing payments.
• Collaborating closely with the Works Manager to support the successful delivery of the programs’ contracts, including KPI management, regulatory compliance, work performance monitoring, risk and budget/cost management.
• Contributing to the resolution of customer issues and supporting the improvement of performance and processes in relation to customer meter replacements.
• Developing and maintaining collaborative relationships with internal and external stakeholders to ensure the effective delivery of programs of work.
• Participating in regular site visits, contract meetings, contract partners’ events, and education strategies events.
• Managing and maintaining the necessary data and information relating to the program’s delivery.
• Reporting on programs of works and providing insights to inform asset management strategies

THE ROLE

Reporting to the Meter Operations Lead, this role will work closely with the Digital Metering program and our Partners, to deliver Yarra Valley Water’s customer meter replacement program efficiently and effectively. You’ll be responsible for coordinating the delivery of meter-related works by our Partners, ensuring works are completed on time, on budget and to the expected standard.

KEY RESPONSIBILITIES

Your key accountabilities include:

• Supporting the delivery of meter replacement programs through core activities including issuing of works, approving plans/specifications/designs, resolving project issues, providing support to contract partners, assessing completed works, and processing payments.
• Collaborating closely with the Works Manager to support the successful delivery of the programs’ contracts, including KPI management, regulatory compliance, work performance monitoring, risk and budget/cost management.
• Contributing to the resolution of customer issues and supporting the improvement of performance and processes in relation to customer meter replacements.
• Developing and maintaining collaborative relationships with internal and external stakeholders to ensure the effective delivery of programs of work.
• Participating in regular site visits, contract meetings, contract partners’ events, and education strategies events.
• Managing and maintaining the necessary data and information relating to the program’s delivery.
• Reporting on programs of works and providing insights to inform asset management strategies.