Microsoft 365 Consultant - Contract for services - 3dpw...

at  WSET

WSET’s purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits and sake.
We are the world’s leading provider of qualifications in wines, spirits, beer and sake, delivering over 140,000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).
The successful applicant will contribute to a culture of integrity, empowerment, dynamism, and inclusivity within WSET.ANY OFFER OF EMPLOYMENT OR YOUR ONGOING EMPLOYMENT IS CONDITIONAL UPON THE SUCCESSFUL COMPLETION OF A THOROUGH BACKGROUND CHECK BY AN INDEPENDENT THIRD PARTY. NB - IF YOU CURRENTLY WORK FOR ONE OF WSET’S APPS (APPROVED PROGRAMME PROVIDER), YOU MAY NOT BE ELIGIBLE TO APPLY FOR THIS ROLE SUBJECT TO YOUR FUTURE CAREER PLANS AND THE NATURE OF THAT ROLE. IF YOU WORK FOR AN APP EITHER IN A SELF-EMPLOYED OR EMPLOYED CAPACITY AND WOULD LIKE TO DISCUSS YOUR ELIGIBILITY, PLEASE CONTACT THE HIRING MANAGER.
We are looking for a MS365 Consultant to implement the Customer Service module of Dynamics 365 allowing the Customer Service team to efficiently manage their incoming and outgoing requests from internal and external customers.
The initial implementation should be scalable and allow for additional functionality as well as additional email address/departments to be added in future phases.
The initial solution will be a MVP for case management that allows us to launch the new customer service department to our customers.
Additional features will be added iteratively in future phases.

The MS365 Consultant will:

• review user stories and proposed design based on prior implementation experience with other customers. Review/propose timeline based on WSET user stories/requirements.
• provide best practice so the foundation is solid - we can then iterate without having to redo the foundation systems Identify and inform of any impact to existing environment when turning on Unified Routing.
• provide a fresh perspective along with expert knowledge and experience to avoid duplicating current/past inefficient process and practices.

Please refer the Job description for details