Microsoft Azure- Technical Support Engineer

at  Lenovo

GENERAL INFORMATION

Req #
WD00063069
Career area:
Information Technology
Country/Region:
Malaysia
State:
Selangor
City:
Petaling Jaya
Date:
Tuesday, April 9, 2024
Working time:
Full-time

Additional Locations:

• Malaysia - Selangor - Petaling Jaya

SUMMARY

The Infrastructure Solutions Group (ISG) Technical Support Engineer is a critical member of the Lenovo ISG Services Delivery team. Strong technical skills, complex problem collaboration skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents. Contact Center Engineers must resolve the most complex customer problems, often collaborating with Microsoft’s software Level 3 support teams.
ISG Premier Technical Support Engineer must be experienced remote support agents within a direct contact center environment. Engineer must have strong technical background in MS Azure and Azure Cloud products
We’re looking for a professional who is well-rounded and customer-focused, with a love for solving problems. As a Tier 2 Cloud Services Technical Support Engineer you will be a part of an award-winning support team that provides Azure customers the highest level of support while working on an industry-leading product.

Please refer the Job description for details