Microsoft Business Central Support Analyst

at  Advania UK

Are you an experienced Microsoft Business Central Support Analyst , looking for an exciting opportunity?
You’re able to assess the complexity of an issue and either deal with it yourself or escalate it to a senior colleague. You’re able to ensure that all calls are logged into the helpdesk system, and progress notes are added to all calls.
You will be trusted to manage the timely resolution of open calls and advise of your actions to the customer. It is also important you are able to form excellent relationships with all customers understanding both their IT and business needs.
You’ll pro-actively identify potential problems and issues on customer sites and investigate if these problems could occur on other sites. Potential opportunities to replace or implement new solutions or equipment to our customer’s sites should also be identified. The role involves the research and development of internal systems, liaising directly with the company directors about new technologies and market developments.
In addition, you will also have the opportunity to work on ad-hoc consultancy work to increase your skills and knowledge in the area.

SKILLS REQUIRED

• Previous professional experience of providing Support Desk or Support Engineering support
• Must have experience working with the Microsoft Business Central Software as a consultant.
• Experience of Microsoft Windows Server Operating Systems Server 2003 or later.
• Experience of Microsoft SQL Server 2005 or later knowledge of how to backup and restore databases, use of SQL for queries and updates.
• Track record of managing a workload and being able to prioritize tasks based upon severity and importance.
• Microsoft business central support consultant experience essential
  As part of the role you will also be required to attend the Cape Town office once weekly with the rest of the time working from home

Please refer the Job description for details