Middle Stage Collections Team Manager

at  Tenacity Financial Services

The Team Manager: Middle Stage Collections is responsible for meeting the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision of operations and employee activities of the Collections Team.

QUALIFICATION

• Grade 12

EXPERIENCE

• A minimum of 5 years’ experience within the call centre environment
• 3 years’ experience in a similar role
• Experience in Employee Relations, Poor Performance and Absence Management
• Experience in leading and managing teams of at least 12 people

FUNCTIONAL KNOWLEDGE AND SKILLS

• Knowledge and understanding of Collection processes and methodology
• Knowledge and understanding of the Retail Credit Account Management business
• Knowledge of the NCA as applicable to the collections environment
• Knowledge and understanding for the various legal processes pertaining to the Collections environment
• Ability to effectively, clearly and convincingly communicate at all levels in the company and with customers and suppliers (both verbally and in writing)
• Efficient in MS Outlook, MS Word, MS Excel,
• Knowledge of the account management principles and an understanding of the consumer credit/retail credit environment

Please refer the Job description for details