Mill Hollow Director

at  YMCA

We are The Y, an association that values, and is made stronger by, its diverse people.
Job Description
Under the direct supervision of the Director of Camping, the YMCA Mill Hollow Director is responsible for taking the initiative to develop and grow YMCA Mill Hollow occupancy and programming through effective, innovative, and forward-thinking approaches. YMCA Mill Hollow Director must live on-site during the summer and oversee daily management and leadership of camp programs. Responsibilities include, but are not limited to, staff recruitment, training, development and evaluation, program development, implementation, promotion, and evaluation; financial management to meet or exceed revenue and enrollment goals; camp marketing and outreach, partnership relations and data management for YMCA Mill Hollow. The YMCA Mill Hollow Director will also work closely with the Regional Director, and related staff in participant retention and to ensure the organization is providing timely, efficient, and consistent service. The YMCA Mill Hollow Director will spend approximately 50% in administrative functions and 50% in Camp programming support. The YMCA Mill Hollow Director supervises program directors, program specialists, and camp counselors.

Qualifications

• A Bachelor’s degree in Education, Recreation Management, Youth Development, Business Management or related is required. Experience with Non-profit and/or youth program organizations preferred.
• An Associate degree with a minimum of 3 years’ camp and/or YMCA experience will be considered.
• 2+ years supervisory experience leading a team and producing desired results
• Computer proficiency thorough knowledge of: Microsoft Office suite and Google Platform
• Familiarity with Web design and Desktop Publishing is preferred but not required.
• Must have exceptional customer service skills and strong interpersonal skills with the ability to build rapport and credibility quickly
• Capacity to develop and utilize systems to properly maintain relationships with prospective and existing families, participants, and supporters; Ability to build relationships with community leaders and develop partnerships to increase growth
• Hardworking, energetic, problem-solving leadership style
• Proficiency in developing and leading a team of staff and volunteers
• Experience developing, managing and monitoring budgets
• Ability to manage time efficiently to maximize effectiveness in staff oversight, relationship building, and administration functions
• Knowledge of the American Camping Association (ACA) guidelines preferred.
• Certification Requirements: Must be able to obtain and become certified in CPR/First Aid, AED and Food Handlers on thirty days of hiring. Must have current driver’s license and obtain driver certification through the YMCA. Child Abuse Prevention training within 30 days of hire

Essential Functions

• Oversee YMCA Mill Hollow Administration to include programs and activities, registration goals, camp structure and curriculum, data management and manage policies and procedures
• Develop and supervise staff schedule for programs and activities
• Plan, implement and oversee new and additional camping programs
• Oversee rental groups, including hosting, check-in and check-out at YMCA Mill Hollow
• Oversee Winter Sports programming, including but not limited to, Youth Instructional Ski and Ride and Winter Excursions Camps.
• Provide quality experiences for all: Deliver outstanding experiences for members, participants, internal customers and others
• Build warm and supportive relationships; consistently greet and assist everyone in a positive way and strive to provide service that will exceed expectations
• Respond to concerns and complaints in a way that makes each person feel valued, initiate action for prompt resolution to any problems
• Build and nurture strategic relationships to enhance support to the Y
• Continuously maintain a safe working environment for self and others.
• Open and close camp for the season
• Support in the operation of the camp water system.
• Direct and Manage partner relationships related to assigned operational sites
• Ensure that camp is completely inventoried at the end of the season
• Encourage health and wellness, honesty, caring, respect, responsibility, teamwork, good
• sportsmanship, and other character-based qualities at camp.
• Mentor staff; Create and maintain a positive and effective work environment with high staff morale
• Supervise the maintenance and kitchen staff to ensure a safe, clean, and well-maintained facility.
• Direct and manage all staff meetings and trainings: including preparing agendas, arranging
• Ensure all staff meet training requirements
• Creates and maintains communication channels with parents, institutions that have partnership with the YMCA, other organizations, and community
• Establish enrollment goals (aligned with organizational goals), develop, and implement a recruiting
• Create Newsletters and Social Media updates for parents on upcoming camp events.
• Create annual marketing calendar, with the assistance of the Director of Camping and Marketing Department
• Manage marketing materials, under the guidance of Marketing manager and distribute through appropriate channels
• Monitor program for retention of participants and adjust as needed in a timely manner

• Oversee YMCA Mill Hollow Administration to include programs and activities, registration goals, camp structure and curriculum, data management and manage policies and procedures
• Develop and supervise staff schedule for programs and activities
• Plan, implement and oversee new and additional camping programs
• Oversee rental groups, including hosting, check-in and check-out at YMCA Mill Hollow
• Oversee Winter Sports programming, including but not limited to, Youth Instructional Ski and Ride and Winter Excursions Camps.
• Provide quality experiences for all: Deliver outstanding experiences for members, participants, internal customers and others
• Build warm and supportive relationships; consistently greet and assist everyone in a positive way and strive to provide service that will exceed expectations
• Respond to concerns and complaints in a way that makes each person feel valued, initiate action for prompt resolution to any problems
• Build and nurture strategic relationships to enhance support to the Y
• Continuously maintain a safe working environment for self and others.
• Open and close camp for the season
• Support in the operation of the camp water system.
• Direct and Manage partner relationships related to assigned operational sites
• Ensure that camp is completely inventoried at the end of the season
• Encourage health and wellness, honesty, caring, respect, responsibility, teamwork, good
• sportsmanship, and other character-based qualities at camp.
• Mentor staff; Create and maintain a positive and effective work environment with high staff morale
• Supervise the maintenance and kitchen staff to ensure a safe, clean, and well-maintained facility.
• Direct and manage all staff meetings and trainings: including preparing agendas, arranging
• Ensure all staff meet training requirements
• Creates and maintains communication channels with parents, institutions that have partnership with the YMCA, other organizations, and community
• Establish enrollment goals (aligned with organizational goals), develop, and implement a recruiting
• Create Newsletters and Social Media updates for parents on upcoming camp events.
• Create annual marketing calendar, with the assistance of the Director of Camping and Marketing Department
• Manage marketing materials, under the guidance of Marketing manager and distribute through appropriate channels
• Monitor program for retention of participants and adjust as needed in a timely manne