Mission Lead - Technology and Security

at  VOCUS

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
In the Vocus Technology and Security (T&S) team, we own the technical “how”
Our mission is to deliver faster and better Digital user experiences at ever increasing scale and quality (security, reliability). To do that we embrace change and new technologies to drive a culture of learning and innovation that fuels our ability to deliver for our customers/users. Underpinned by a discipline of ongoing simplification, delivery discipline and continuous improvement. We believe in the power of people working with technology, that’s why we’re investing heavily in our software and data engineering skills, and the constant modernization of our underlying technology/platforms which we use.
To guide that investment, we are looking for an ambitious Technology leader to join the T&S senior leadership team to drive the Technology investment program forward such that we are “good today, better tomorrow, repeat”.

Such a leader will have

• Hands-on experience in software/IT capability development, optimisation of complex end-to-end systems, working in agile development environments, and scaling up delivery functions internally & through partners to meet ever growing and dynamic demands.
• Technology strategy development, working in partnership with the business to anticipate business demand and work to prepare technology teams and environments to be ready to deliver at pace. Including a keen interest in and awareness of new technological developments that represent opportunities to Vocus.
• Customer & User obsession. With a passion for technology but an ever-greater passion for how technology is used to deliver outcomes, the delivered end user experience (be that an end customer or upstream developer), and an ability to make value judgement decisions on what to focus on to deliver the best return on investment.
• Experience in Telecommunications is preferrable, but not entirely essential, as many of the development and lifecycle challenges will be common to many Software/IT management houses. It’s likely you will have a background in development & delivery, architecture, technology strategy or all the above.
• Most important of all is a leader who brings a growth-oriented mindset, willing to tackle the tough challenges and work with good people to solve them.

What you’ll be doing day-to-day

Mission Outcomes

• Lead business analysts, delivery leaders, solution architects, user experience designers and change practitioners to deliver user-centric solutions that meet the needs and expectations of the customers and stakeholders and deliver business outcomes.
• Work with Mission team, in the System of Work, to develop clear and unambiguous documentation for initiatives. This includes the identification of benefits, documentation & prioritisation of features, definition of acceptance criteria to allow the effective build and test of technical delivery both via Scrum and Non-Scrum Delivery Teams. The Mission Lead needs to have a holistic view of the outcomes being delivered and drive the Mission team to deliver all non-technical elements of initiatives including efficiently and effective Go to Market, Business Readiness, Change and Training.
• Support the tracking of benefits by Business Sponsors and Business Capability owners.
• Work with the Delivery Lead to plan and oversee the delivery of the team’s initiatives using agile methodologies and practices in accordance with Vocus standard ways of working.
• Manage the performance, quality, and outcomes of the team, including the quality of initiative, feature definition and acceptance criteria using metrics and feedback tools, such as user research, analytics, and testing.
• With the Delivery Leads, manage the budget, resources, and risks of the team, ensuring compliance with the organizational policies and standards.
• Build and maintain effective relationships with the customers, stakeholders, and partners, both internal and external, to understand their needs, expectations, and feedback, and to ensure their involvement and satisfaction throughout the delivery process.
• Working with the Delivery Lead to plan the delivery of multiple, simultaneous initiatives through Scrums and non-scrum teams. Support the Delivery Lead, the Group Scrum Master, and other stakeholders to resolve delivery escalations.

Business Alignment

• Work with key Mission Sponsors to define and communicate the vision, strategy, and direction of the Mission Team, ensuring alignment with the organizational goals and priorities. Participate as a matrix member of the Mission Sponsors SLT.
• Work with Mission Sponsors and key business capability owners and SMEs to develop ideas into initiatives with defined scope and benefits and manage the prioritization of these within the mission. Present these initiatives at relevant governance forums.
• Clarifying and communicating initiative vision and representing the stakeholders for the relevant Mission portfolio as the voice of the customer/user. Prioritizing the Mission backlog to align with the Vocus key objectives and strategic goals and adjusting scope based on benefit profile and feedback.

Ways of Working

• Work with the GM Programs & other Mission Leads to support and promote the ways of working across Vocus and represent both the Mission and P&P at relevant cross company forums and delivery interlocks.
• Coach and mentor the Mission team members, fostering a culture of collaboration, innovation, and continuous improvement.
• Identify and implement opportunities for improvement and innovation, both within the Mission team and across the organization, to enhance the efficiency, effectiveness, and quality of digital delivery.
• Collaboration with the Practice Leads regarding the coaching and mentoring of Mission Team members to optimise their performance.
• Promote Vocus’ safety-first culture and proactively monitor physical and psychological safety at work

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process

Please refer the Job description for details