Mobile Solutions Partner (Casino Industry experience preferred)
About NRT
NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader!
NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond.
We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at: www.nrttech.com
Reporting to the Manager, Mobile Solutions Partner, the Mobile Solutions Partner’s primary mandate is to manage all customer initiatives the incumbent’s focus will be customer account management.

Core Competencies

• Communication
• Teamwork and Collaboration
• Initiative
• Customer Focus
• Problem Solving
• Conflict Management
• Time Management
• Relationship Building
• Interpersonal Skills

Responsibilities

• Review operator documentation with Sales and verify contract deliverables and translate to product delivery plans
• Initiate, plan, execute, monitor & control and close new product delivery and additions to existing installations at client sites
• Product Delivery scheduling, including resource requirements, allocation and responsibilities
• Own overall relationship with assigned clients, which includes increasing adoption, expanding use cases, ensuring retention and satisfaction,
• Build and maintain successful customer relationships and communications through meetings, presentations, teleconferences between customer and NRT and provide day-to-day support
• Work with the Product Deployment, Marketing team and Clients to assist with cooperative promotions or trigger-based offers as well as evaluation and communication of the results
• Initiate, plan, execute, monitor & control and close new product delivery and additions to existing installations at client sites
• Track and manage the resolution of outstanding issues or requirements
• Administer and manage onboarding forms for all new customers.
• Follow up on issues by engaging appropriate internal departments.
• Support development of specific plans to ensure revenue growth and quota.
• Other duties and responsibilities as required by the Manager, Mobile Solutions Partner or their designate

Qualifications

• Proven experience in account/relationship management, business development or client-facing role
• A proven track record of successful project implementation in a software or systems environment and mobile applications; international implementation experience considered an asset
• Experience in working with multi-geographical customers, providing timely support remotely and in-person.
• Ability to manage multiple client accounts and projects simultaneously in a deadline-oriented environment
• Proven experience in project management area. Technical background preferred.
• Polished, professional image and excellent oral, written and interpersonal communication skills a must. This position interacts with clients face-to-face and via phone/Internet on a regular basis. The ideal candidate will be experienced and comfortable speaking with large groups and C-level executives
• Detail oriented and analytical
• Excellent organization, written and verbal communication and presentation skills
• Previous experience working with technology products, mobile, digital products, online marketing, or content management experience preferred
• Previous experience in marketing, casino operations or equivalent is an asset
• Accredited education in Business Administration / Business Marketing / or similar fields (or equivalent experience) in business related discipline is required
• Proficient in Microsoft Office Word, Excel and PowerPoint
• Ability to travel is required

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.
NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.
NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

NRTTec

• Review operator documentation with Sales and verify contract deliverables and translate to product delivery plans
• Initiate, plan, execute, monitor & control and close new product delivery and additions to existing installations at client sites
• Product Delivery scheduling, including resource requirements, allocation and responsibilities
• Own overall relationship with assigned clients, which includes increasing adoption, expanding use cases, ensuring retention and satisfaction,
• Build and maintain successful customer relationships and communications through meetings, presentations, teleconferences between customer and NRT and provide day-to-day support
• Work with the Product Deployment, Marketing team and Clients to assist with cooperative promotions or trigger-based offers as well as evaluation and communication of the results
• Initiate, plan, execute, monitor & control and close new product delivery and additions to existing installations at client sites
• Track and manage the resolution of outstanding issues or requirements
• Administer and manage onboarding forms for all new customers.
• Follow up on issues by engaging appropriate internal departments.
• Support development of specific plans to ensure revenue growth and quota.
• Other duties and responsibilities as required by the Manager, Mobile Solutions Partner or their designat