Responsibilities
“About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the team
Global E-commerce Search: Our team is responsible for the US eCommerce search product, including making search strategies and search front-end interaction design. We focus on increasing income and creating a good e-commerce ecosystem.

Responsibilities

• Lead and mentor a multi-language risk inspection team, and monitor and iterate the KPI performance of the internal team, and provide training, guidance, and support to team members to enhance their skills and expertise in risk inspection projects.
• Lead the market POC of risk inspection team to manage BPO to conduct reactive and proactive risk inspection requests to identify existing risk trends on the platform, and conduct deep dive analysis to find the root cause to drive policy/ risk governance strategy optimization with internal and external stakeholders.
• Manage and collaborate with BPO partners to ensure alignment with project requirements, quality standards, and efficiency targets.
• Lead the team to assure regular training, calibration, KPI performance Monitoring (Quality, Productivity,Efficiency) conducted for BPO teams to enhance their understanding of annotation tasks and maintain a high level of quality.
• Collaborate closely with the global resource management team to manage the BPO’s performance by complying with compliance protocols, and company policies.”

Qualifications

“Minimum Qualifications

• Bachelor’s Degree or equivalent education/experience, an advanced degree is preferred.
• Proficiency in English, both written and spoken, is required for this role.
• Great people management skills and currently managing multicultural teams with diverse skills.
• Experienced in collaborating with BPO partners and managing outsourcing relationships, and being familiar with quality and efficiency control processes and tools.
• Analytical mindset with the ability to drive process/procedures improvements with cross-functional teams.

Preferred Qualifications

• 3 years experience in E-Commerce or Trust & Safety, preferably especially in a high growth environment.
• Recent 2 years experience as Team Lead/Quality Manager/ Technical Lead.
• Proven experience in risk investigation teams, preferably in a global context.
• Strong organizational skills and detailed orientation.
• Adaptable, fast learner and highly motivated with experience in operations and project management.
• Highly organized and detail-oriented with a proactive work-style.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

LI-Onsite

• Lead and mentor a multi-language risk inspection team, and monitor and iterate the KPI performance of the internal team, and provide training, guidance, and support to team members to enhance their skills and expertise in risk inspection projects.
• Lead the market POC of risk inspection team to manage BPO to conduct reactive and proactive risk inspection requests to identify existing risk trends on the platform, and conduct deep dive analysis to find the root cause to drive policy/ risk governance strategy optimization with internal and external stakeholders.
• Manage and collaborate with BPO partners to ensure alignment with project requirements, quality standards, and efficiency targets.
• Lead the team to assure regular training, calibration, KPI performance Monitoring (Quality, Productivity,Efficiency) conducted for BPO teams to enhance their understanding of annotation tasks and maintain a high level of quality.
• Collaborate closely with the global resource management team to manage the BPO’s performance by complying with compliance protocols, and company policies.