Modern Desktop and device management consultant (Lead II - Engineering Design)

at  UST Global

ENABLING SKILLS

• Extensive experience working in a 3rd-line technical support role.
• Experience designing and delivering a variety of Technical Services within a complex Enterprise environment.
• Recognised as “SME” for relevant Product Groups relating to the role.
• Demonstrable feedback-driven approach to Service Design and Service Improvement
• Experience working within a large organisation with a globally disparate user-base.
• Relevant experience working with managed service providers and third parties.
• “Technologist” mindset – detailed understanding of vendor roadmaps, Group Technology roadmaps, business/ industry challenges and trends with an ability to translate these into a roadmap/ strategy to develop services.

SKILLS

Windows 11, Intune/ “Modern Management”, Autopilot, Application Delivery, GitHub.

ABOUT UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process

ROLE DESCRIPTION

UST is looking for a talented Modern Desktop and device management consultant to join our team in London. This role sits within End User Services. In this role you will be expected to design and deliver new Services for the client across a variety of Technical Services that fall under the Modern Desktop Product Scope. This role is a predominately Design/ Project-oriented role, with an expected 80/20 delivery / support workload split.

CORE RESPONSIBILITIES & DELIVERABLES:

• Delivering service and new technical services in-line with the Infrastructure and EUS OKR’s
• Recognised expert in the design and delivery of high-quality IT services
• Providing technical governance across Projects, BAU and related SIPs
• Engaging wider designers and architects to achieve programme consistency.
• Advising colleagues/ customers of feasibility and risks of potential solutions and support creation of initiatives
• Creating Infrastructure designs, performing solution evaluation as needed against requirements – balancing requirements, costs and risk.
• Peer-reviewing design documents from virtual Design team, identifying opportunities for shared platforms/ products, simplification & cost reduction.
• Managing and monitoring workload through JIRA EPICS and Stories.
• Ensuring compliance and striving for “evergreen” services in relation to security
• Defining detailed activity and resource plans to deliver project & SIP outcomes.
• Delivering new Technical Services as part of a Project team/ managing 3rd party services, delivery partners and external vendors to deliver solutions.
• Being an evangelist within the IT community, using Viva, SharePoint, Teams etc.
• Feeding into the products strategy, IT strategy, roadmaps and standards & engaging product vendors/ whilst maintaining IT/ industry awareness as necessary