Modern Workplace Consultant

at  IX Solutions Ltd

JOB DESCRIPTIONJob Title: Modern Workplace Consultant
Job Location: Remote: Located within British Columbia or Alberta

POSITION SUMMARY

This role is intended for a dynamic, detail-oriented, and experienced individual excited about the opportunity to use technology to help drive customer success while building a successful business with a collaborative and customer-centric culture.
This role falls within our Professional Services team and is primarily responsible for the delivery of projects in support of our clients. The Modern Workplace Consultant works in a collaborative method with technical and cross-functional teams to deliver IT projects through all project phases.
The employee will be required to demonstrate a high level of proficiency in translating business
requirements into technical solutions, while communicating project needs, constraints, and successes.

IS THIS POSITION A FIT FOR YOU?

This position is a fit for you if you:

• Are someone who enjoys the challenge and seeks creative solutions.
• Are committed to client success.
• Are skilled at translating business requirements from clients into technical requirements.
• Possess the ability to effectively convey technical information to stakeholders in a non-technical manner.
• Understand traditional IT infrastructure and have a passion for improving and modernizing.
• Take ownership of your work and demonstrate a strong commitment to follow through on your tasks.
• Are skilled at building rapport and enjoy supporting partnerships.
• Are looking for the opportunity to grow. This is the place for you.

QUALIFICATIONS/EXPERTISE

• 10+ years’ relevant work experience.
• Proven experience with Microsoft Modern Workplace technologies (SharePoint, OneDrive, Teams, Azure Active Directory/Microsoft Entra ID, Exchange Online and Intune)
• Proven experience with SharePoint/OneDrive migration projects using 3rd party migration tools.
• Excellent PowerShell scripting and Microsoft Graph skills
• Strong experience with SharePoint, OneDrive for Business and Teams administration.
• Strong understanding of the project delivery process, as it relates to technical requirements, task dependency and implementation.
• Working knowledge of SAML-based federation for cloud-based applications.
• Working knowledge of Azure Active Directory/Microsoft Entra ID and synchronization mechanisms.
• Working knowledge of Microsoft Conditional Access policies.
• Nice to have experience: Teams Voice implementation, new setup, or number porting.
• Nice to have experience: Intune configuration, administration, and implementation.
• Nice to have experience: Microsoft Endpoint Configuration Manager implementation, upgrades, packaging, and troubleshooting.
• Nice to have experience: Azure Virtual Desktop and Remote Desktop Services deployment and troubleshooting.
• Nice to have experience: Power Automate or Power Platform development.

REQUIREMENTS

• Must be legally permitted to work within Canada.
• Hold a valid Driver’s License and vehicle.
• Are proficient in business English (written/verbal) communication
• Ability to travel occasionally for business purposes.

WHAT YOU’LL DO HERE

• Provide IT support and technical solutions to a broad range of clients.
• Conduct readiness assessments in client environments and provide input on next steps and phases of work to be conducted.
• Provide training and guidance to clients within the Microsoft modern work ecosystem in adherence to internal and Microsoft best practices.
• Plan and execute SharePoint, OneDrive, Teams, and Exchange Online implementation or migration projects ensuring compliance with organizational retention and compliance requirements and best practices.
• Technical Lead on projects from initial assessment, design, planning, through to implementation and handover.
• Work with your Project Manager to build an accurate project task list and schedule.
• Work with your Project Manager to ensure timely project updates, roadblock, issues, schedule changes, and risks are communicated, as required.
• Troubleshoot user issues as they pertain to Microsoft modern workplace technologies.
• Troubleshoot core on-premises/hybrid Microsoft services:
• Active Directory
• Azure AD Connect
• Certificate Services

ACCOUNTABILITIES, TASKS AND DUTIES

• Ability to communicate effectively in a remote work environment.
• Ability to work with a range of technical staff and cross-functional teams to develop joint solutions.
• Communicate in an open, helpful manner and build relationships across the organization.
• Demonstrate commitment and alignment with the company’s mission, values, and behaviors.
• Develop strong and lasting client relationships.
• Foster a collaborative work environment and culture.
• Provide leadership and assistance to colleagues.
• Take personal accountability and ownership of a solution or obstacle.
• Understand the client’s business needs to provide excellent service levels.
• Other administrative duties as required, such as the timely completion of expense reports and timesheets.