Modern Workplace IT Engineer

at  Kent

OUR PURPOSE AND BELIEFS:

As Kent, we’re tackling the greatest challenge of our time - to bring our world the energy it needs in the most responsible way ever imagined.
It’s the energy of every member of our team driven by our beliefs that is making this happen. Whatever our skill, our language, or our culture. These beliefs define and direct us every day to be the very best - for ourselves, our clients, our key stakeholders, the communities we operate in and the planet:
We PLAY BIG
We thrive on EMOTIONAL AGILITY
We are FANATICAL ABOUT PERFORMANCE
We are built on INFINITE THINKING
Read more about the Purpose, Beliefs and Guiding Principles that drive us: https://kentplc.com/who-we-are/purpose-beliefs

IN THIS ROLE, YOU WILL UNDERTAKE THE FOLLOWING DUTIES:

• Installs and test desktop software applications and internet browsers.
• Tests computers to ensure proper functioning of computer systems.
• Extends computer support for systems’ software and hardware – End User and server computing
• Maintains and manages the local data backups as per the enterprise guideline
• Resolves escalated tickets from Kent’s main ITSM (IT Service Management) ticketing tool.
• Achieves specified performance goals.
• Oversees and update assigned support service requests.
• Handles daily technical support activities on desktop and application support.
• Setup desktop computers and peripherals physically and test network connections. May require physical hardware lifting and organizational skills.
• Assists end users in providing L1-L2 support related to computer hardware, software and business applications.
• Strong adherence to policies as per corporate manuals, standards and directives.
• Setup computers and install software for various applications and programs.
• Interacts with staff on desktop problems and their resolution.
• Networks and connect computers within organization to better communication.
• Orders or buy computer systems, peripherals, software/application, and technology related requirements and liaise with purchase and supplies department.
• Maintains computer peripheral devices like printers and resolve associated problems.
• Warranty, maintenance agreement & contract management for all of technology owned hardware, systems etc.
• Facilitate ad-hoc requests (SIM card request and subscription, Telco related, travel to other locations where Kent operates for support, etc.)
• Local and network printer management including basic troubleshooting skills.
• Checks ticket queue to assure proper response to tickets.
• Checks events or automated alerts that can pose operational impact to business and log on the ITSM tool.
• Other programming and documentation projects as required.
• Other duties as assigned and modified at manager’s discretion.

Benefits:

• Health & Wellbeing Program
• Employee Assistance Program
• Inclusion & Belonging Program
• Health insurance discount
• Work for a brand that’s been in the industry for over 100 years

• Great Culture | Safety Focused | Collaborative TeamOpportunity to work on some of the largest Projects on the energy world stage

• We foster an environment where you are challenged professionally and empowered to take the lead on your career development with the support and guidance of our leaders. We’re committed to making sure that every single person uses their time with us to gain valuable experience and skills for their future, so why not pursue your career with us today!