Monday.com, IT Operations Analyst II - Pradera West

at  TELUS

BASIC INFORMATION

Ref Number
Req_00126289
Last day to apply
14-Mar-2024
Primary Location
Pradera West
Country
Guatemala
Job Type
Support Positions
Work Style
On Site

REQUIREMENTS:

• Demonstrating Integrity
• Be able to participate in our 24 X 7 rotation schedule (nights, weekends, and holidays) - Required
• Able to work from the site - Required
• Your CV must be in English - Mandatory

QUALIFICATIONS:

• Teamwork
• Problem Solving
• Collaborating
• Client service oriented
• Strong interpersonal and customer service skills
• Strong verbal and written communication skills.
• Fast adaptation to technology changes

KNOWLEDGE:

• English - B2- Required
• Oral and written comprehension
• Appropriate use of language
• Technology monitoring skills - Desirable
• Microsoft Office Suite - Required

STUDIES & EXPERIENCE:

• Two years of studies in Computer Systems Engineering or related careers and certifications. - Desirable
• Proven Experience PC skills (installation, configuration, troubleshooting, and maintenance) - Required
• Proven Experience in IT Security - Desirable
• Strong IT troubleshooting - Required (Hardware/Software)
  Additional Job Description
  IT Operations Analyst is responsible for providing first-line support to Monday.com internal clients and executive staff assisting them with hardware and software problems and making sure that the systems are working properly according to the company standards.

• Manage onboarding and offboarding in regards to system access and troubleshooting hardware/software, collection/return of IT equipment
• OKTA, JAMF, BigBrain,
• Managing IT help desk for TELUS employees for the entire lifecycle of an IT ticket request
• Overseeing inventory on a regular basis, managing incoming shipments and tracking of assigned assets as well as planning for future inventory needs
• Regular reporting and audits of system access, attritions, common issues faced, and concerns
• Collaborate with vendor on hardware repairs, replacements, or any other needs
• Proper management of emergencies such as theft, incidents, or any security beach according to internal monday.com procedures
• Conduct regular vulnerability and penetration simulations to ensure the security of monday.com’s network
• Handling of emergency equipment with approval process through monday.com’s IT team
• Stay up to date on company policies in relation to security and IT guidelines, among others.
• Other duties as assigned