Monitoring Officer - Healthcare

at  Sodexo

Job Introduction As a Monitoring Officer with Sodexo, you will be the go-to contact for daily quality monitoring audits of cleaning standards including corrective action planning. Based at Manchester University NHS Foundation Trust your attention to detail and teamwork will make a positive impact to cleaning standards and patient care. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
Sodexo Health and Care is looking to recruit a full-time Monitoring Officer to facilitate contractual compliance on our site. You will work closely the Service Managers in determining, investigating, and resolving quality issues and identifying why and implementing corrective actions. Audits and analysis and interpretation of information is critical to this role, so you need to demonstrate close attention to detail and accuracy.
If you can work to deadlines and balance competing priorities, can be empathetic and re-assuring, persuasive, resilient, motivational, have attention to detail and a have good negotiation skills – this is a fantastic opportunity for you.

Main Responsibilities What you’ll do:

• Undertake daily quality monitoring audits of cleaning standards to ensure continuous improvements within the service.
• Provide timely reports on rectifications via the monitoring system.
• Escalate areas of concern
• Build relationships with colleagues and Trust teams to develop a collaborative approach to continuous improvement.

For a full list of responsibilities please view the attached job description

Ideal CandidateWhat you bring:Essential

• Ability to articulate well and explain findings.
• Excellent interpersonal skills
• Ability to be an effective team player.
• Flexible with the ability to work under pressure.
• IT literate to a high standard, Microsoft packages
• Ability to work on own initiative.

Desirable

• Practical knowledge of an IT quality management system
• Experience of managing performance and quality assurance systems within a rigid contractual framework
• Knowledge of cleaning services
• Experience working in a monitoring role and/or in a healthcare environment.
• Knowledge of Ambinet

• Undertake daily quality monitoring audits of cleaning standards to ensure continuous improvements within the service.
• Provide timely reports on rectifications via the monitoring system.
• Escalate areas of concern
• Build relationships with colleagues and Trust teams to develop a collaborative approach to continuous improvement