Motor Claims Consultant

at  Auto General Insurance

YOU WILL BRING:

• Effective communication with others both in person (with our colleagues) and over the phone (with our customers);
• A calm and collected exterior, enabling you to diffuse situations involving conflict and approach a challenge with an open mind;
• The desire to succeed at providing outstanding customer service;
• Intermediate computer skills – ability to troubleshoot and comfort working in multiple systems
• Maturity to talk about both WHAT IS and WHAT IS NOT working (we do that a lot);Ability to prioritise and manage time effectively in a fast paced, high-pressure environment;

ABOUT US

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘ high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

THE ROLE

When accidents happen, our customers need a reliable set of hands to manage their insurance claim. As a Motor Claims Consultant you will guide our customers through the claim process and bring simplicity to a stressful situation.

THIS VERY IMPORTANT ROLE PROVIDES YOU THE OPPORTUNITY TO:

• Open the door to your new career in the insurance industry (we love to promote from within);
• Receive significant, comprehensive training and development;
• Support customers through a tough time and be the person that made their life easier, not harder;
• Get curious and piece together the details of each claim, supporting our responsibility to make informed claims decisions;
• Demonstrate your natural ability to have a quality conversation and build connections within our call centre environment;Become a member of a fast growing, highly successful privately owned company.