Motor Claims Technician (GGI)

at  Guardrisk

INTRODUCTION

To attend to day to day motor and non-motor claims handling across various products and to provide supervisory oversight over a defined area.

REQUIREMENTS

• Matric
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Insurance qualification or studying towards
• 60 FAIS credits
• RE exams for representatives
• At least 5 years of experience in commercial motor claims
• Intensive knowledge of Commercial insurance products

ROLE PURPOSE

To attend to day to day motor and non-motor claims handling across various products and to provide supervisory oversight over a defined area.

DUTIES & RESPONSIBILITIES

• Handling /settling motor own damage claims in accordance with applicable policies and standard operating procedures
• Handling and settling claims within stipulated time frames and as per SLA’s in place
• Entering into settlement negotiations with clients/Brokers on behalf of Underwriters
• Negotiating with various claims assessors and other related service providers
• Providing Clients/ Brokers with the highest standard of service
• Providing Clients / Brokers with feedback on claim progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Rendering of assistance from time to time with adhoc tasks
• Maintaining and updating reserves
• Attending to payment requests
• Managing outstanding claims volumes
• Timely responses to email and telephonic messages
• Accurate record keeping
• Proper time keeping and task prioritization/ management
• Attending to any other tasks as may be assigned from time to time