MS Automated Operations Engineer with Frenchr

at  Ericsson

JOIN OUR TEAM

About this opportunity:
At Ericsson, we are currently in search of a dedicated and proficient Automation Engineer (AE) to join our team. In this exciting role, you will be integral to the automation of defined tasks within managed service delivery for our customers. Acting with approved requirements and following high-level design (HLD) documentation, your primary responsibility is to deliver automation that achieves specific functionality and performance in line with overall requirements and customer expectations.

What you will do:

• Be the first point of contact for specific software and hardware solutions delivered to customers.
• Be responsible for opening trouble tickets, initiation of the critical issue of incidents, and receiving orders requests from the customer in various types of applications.
• Be in charge of alarm monitoring in IT/Telecom networks.
• Offer support to the field engineers during their actions (by phone and e-mail)

The skills you bring:

• A powerful desire to learn about telecommunication networks.
• Proficiency in French and English.
• Availability to work in shifts (day and night).
• Perseverance, initiative, self-confidence, and practical spirit.
• Basic RAN knowledge or hands-on experience

Here are some of our benefits:

• 25 vacation days and additional 2 days off per year for personal time;
• Flexy time and hybrid ways of working, with additional support for home office from the company;
• Medical subscription for you and your close family;
• Life and accidents insurance coverage;
• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);
• Short and long term variable pay plans available company wide;
• Other programs:
• rewards and recognition program to appreciate and be inspired by others;
• refer a friend and choose to work with those close to you;
• internal communities of CSR Volunteers and sports teams;
• Learning platforms and programs to develop your skills, as well as curated external content from various libraries.

• Be the first point of contact for specific software and hardware solutions delivered to customers.
• Be responsible for opening trouble tickets, initiation of the critical issue of incidents, and receiving orders requests from the customer in various types of applications.
• Be in charge of alarm monitoring in IT/Telecom networks.
• Offer support to the field engineers during their actions (by phone and e-mail