Multi Skilled Leisure Assistant Trainee

at  GLL

GLL is looking for a Multi-Skilled Leisure Assistant to join the team at Abraham Moss Library & Leisure Centre in Manchester. You’ll be involved in key aspects of the operational services across all areas of the centre including fitness and sales. If you have the passion to deliver excellent customer service in a leisure environment, there’s never been a more exciting time to join us. The Mutli-Skilled Leisure Assistant role is responsible to the Duty and Assistant Manager within their facility. As well as the Area Swim School Lead if delivering swimming lessons.
The centre is looking for either two full time members of the team or a combination of part time roles to fill this vacancy. You will have an opportunity to express your preference at interview.
A Multi - Skilled Leisure Assistant, will be the sort of person who thrives in a busy environment and will be unfazed by the variety of the role. Our general assistants role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.
Ideally, you’ll have a First Aid at Work certificate and be calm under pressure, highly responsible and a natural with people from all walks of life. Flexibility, punctuality and reliability are just as important as integrity, a can-do attitude and a real focus on customer service. Passion and personality will stand you in good stead too!

QUALIFICATIONS YOU’LL RECEIVE

If you hold any of the following qualifications, great! Otherwise as part of this role you will receive the training and support required to complete the role of a Multi Skilled Leisure Assistant

ABOUT GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.
We are an inclusive employer. We seek and welcome diversity in our teams.
All pay rates are subject to skills, experience, qualifications and location

• Work as part of the team to ensure the smooth operation of the facility
• Follow all Normal & Emergency Operating Procedures as well as adhering to relevant product manuals
• To ensure that all necessary GLL and personal development plans, training (including ongoing CPD) and qualifications for your role and qualifications are maintained and renewed
• Fully participate in and engage in the training through centre –based training and on-going assessment on performance
• Customer Experience
• Provide warm welcome and genuine goodbye to all customers, providing guidance and support on how to get the optimum results from their visit by truly engaging with customers to understand the reason behind their visit
• Interact with customers through conversations and sign posting them to the right activities and services that meet their needs
• Support customers with all queries ranging across the products available at the facility
• Confidently upsell GLL products and services across the estate and match customers to them
• In a wet side facility, supervising the safety of the swimming pool environment and working to prevent accidents and emergencies
• Ensuring the highest possible standards of hygiene and cleanliness are maintained by carrying out routine and other cleaning tasks when required
• Setting up and taking down different types of equipment for activities such as exercise classes
• Fitness & Fitness classes
• Supervise the gym/ Fitness Centre interacting with customers as required, providing support and guidance on equipment through the use of inductions
• Lead Fitness Classes in line with class timetable requirements
• Teaching / Coaching
• Delivery of a minimum of 5 lessons/ classes per week as part of your role as agreed by your line manager
• Delivery of pupil – focused lessons in a passionate and professional manner working effectively as part of a team
• Ensuring lessons are delivered in line with guidelines and taking responsibility for the safety of your pupils
• Undertaking any necessary administration to the compliance of GLLs Swimming or sports specific procedures