Multi-Unit Manager/Area Coach (Macedon, NY)

at  INDUS GROUP INC

Rochester, NY 14625, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate03 Jun, 2024USD 75000 Annual04 Mar, 2024N/ARole Model,Communication Skills,Service Standards,Training,Customer Satisfaction,Customer Experience,Financial Performance,Leadership Skills,CoachingNoNo
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Description:

DELIVER A CONSISTENT CUSTOMER EXPERIENCE

  • Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
  • Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions.
  • Periodically engages in restaurant audits in conjunction with RGMs to calibrate on performance standards and to provide an objective basis for performance feedback.
  • Ensures that food safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results.
  • Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets.

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Responsibilities:

Please refer the Job description for details

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Restaurants

Hotels / Restaurants

Chefs

Graduate

Proficient

1

Rochester, NY 14625, USA