Museum Assistant - Casual

at  Manchester United

THE PERSON:

• Ability to provide exceptional customer service by resolving queries and complaints quickly and effectively.
• Ability to connect and engage with a wide variety of people.
• Exemplary customer service skills gained within customer focused environments.
• High standards of personal presentation.
• Evolving knowledge of the history of Manchester United Football Club and the competitions it competes in.
• Proven ability to remain calm under pressure and a strong ‘can do’ work ethic.
• Self-motivated and ability to work independently or as part of a team as required.
• Basic levels of English and Maths.
  Sound interesting? If you’d like to submit your application, please apply today!
  Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.

PURPOSE:

To welcome all Manchester United Museum & Tours visitors and provide support with bookings, upselling of merchandise and answering queries. To be a brand ambassador for Manchester United and to adhere to all operational, health & safety and security procedures.

THE ROLE:

• To deliver the highest standards of customer service to all our guests, acknowledging the variety of languages and cultures that make up our visitor numbers.
• To use the department’s booking system to process bookings, new sales and booking alterations.
• To always ensure the security of tour attendees, as well as the security of the stadium.
• To engage with guests regarding the exhibits and exhibitions as they pass through the Museum.
• To help supervise the flow of visitors in the Museum.
• To always ensure the Museum is presentable, clean, and tidy.
• To upsell all ancillary Museum & Tours products and cross sell other venue related products.
  Any other duties as reasonably requested by a manager.