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at  Clevry International Oy

Customer Success Specialist, Piceasoft Oy
We at Clevry are looking for a Customer Success Specialist for Piceasoft, located in their Tampere office. The position is full-time and permanent, and you will be employed directly to Piceasoft. The start date for the role is as soon as a suitable candidate is found.
Piceasoft is looking for a Customer Success Specialist to help their customers learn about their products and services from the inside out and act as a bridge between the sales and support teams. If you have experience in working with customers, project management skills, a proactive approach, and emotional intelligence, you might be the person we are looking for!
As the Customer Success Specialist, you understand the customers’ business and needs and enhance their customer experience by providing convincing product demos, successful onboarding processes and helping them to become successful with new services, that are based upon Piceasoft’s platform. Customer Success Specialist develops customer relationships, enhances training, and evaluates and analyzes customers’ needs. Customer Success Specialist builds trust and transparency with customers and promotes customer loyalty - you walk hand in hand with key customers from the beginning of the relationship and build a strong base and growth path for the customer relationship.
We do not require decades of experience in customer interface. We are looking for the right person who is enthusiastic about Piceasoft’s products, has the strong technical ability to learn our products thoroughly, and is keen to create long-term and profitable customer relationships.
If you find yourself from the text above, are excited to be a part of Piceasoft’s growth story in circular economy, and are ready to take a new career challenge, Piceasoft is the perfect place to get ahead.

Key tasks

• Giving technical support during the sales process, and also after production roll-out
• Product demos for the key customers and prospects
• Onboarding and training for the key accounts
• Drive adoption for our solutions and build strong customer relationship
• Being a key person to drive upsell, growth for customers’ business using our solutions
• Monitor and interact proactively and effectively for the key customers
• Evaluate and analyze customer needs, identify potential issues, and resolve them
• Resolving customers’ tickets, requests, concerns and questions
• Understanding customer business and goals; and guide customer to achieve such results with Piceasoft products

What do we expect from you?

• Smart and tech-savvy thinker who can inspire customer loyalty
• Have acumen and tact for handling requirement discussions
• Great communication and interpersonal skills
• Commercial acumen
• Experience in handling customer queries tactfully and diplomatically to ensure that customers stay satisfied with our products and services
• Having experience in a B2B SaaS company is an advantage

What we offer:
We offer you an organization with talented colleagues in a high-tech growth company. Piceasoft values an open, flexible, and collaborative culture. They believe in continuous improvement and will support you in developing your skills. Piceasoft offers you a competitive base salary with incentive plan.
Piceasoft’s head office is in Tampere. They have flexible working hours and the possibility to work remotely.
Apply now!
If you recognize yourself in this description, please apply for the position by May 19th, 2024. However, we urge you to act quickly - we will proceed with potential candidates during the application period. For further information, please contact Recruitment Manager Jesse Saarenpää ([email protected]).
After applying, you will be invited to complete our online personality and ability assessments. You can complete the assessments at your convenience and get back to them if you cannot complete all assessments at once. Depending on the role, completing the assessments will take approximately 30-75 minutes.
Please note that we cannot receive applications via email due to data privacy legislation. We handle all inquiries on behalf of our client.
Additional information about our recruitment process
At Clevry, we believe that rather than focusing solely on hard skills, the key to success is based on soft skills and the willpower to rise beyond expectations. Therefore, our recruitment process involves psychometric assessments that evaluate soft skills and cognitive abilities essential for each role. By assessing soft skills, we can help applicants describe their own strengths more effectively and find employment quicker and more easily.
The recruitment process also involves an interview with both Clevry and the client company, so you will get to know both as the recruitment process progresses.
Additional information about Clevry
For over 30 years we have been the change maker for a more soft skills driven working life within talent acquisition, assessments, and advisory. We operate globally with customers, consultants and candidates from North America to Singapore with headquarters in Brighton, Stockholm and Helsinki. At Clevry we have over 150 soft skills certified recruiters, business psychologists and experts at your service. We find the right candidate for the job, and the right job for the candidate!
Yhteystiedot: https://joy.clevry.com/public-job-description/2473
Recruitment Manager Jesse Saarenpää [email protected]
Työpaikan osoite: Finlaysoninkatu 5, 33210 Tampere
Palkkaus: Sopimuksen mukaan
Työ alkaa: Työskentelyn aloitus sovitaan yhdessä
Työaika: Kokoaikatyö
Työn kesto: Määräaikainen
Hakuaika päättyy: 19.05.2024 20:59
Jätä hakemus: https://tyomarkkinatori.fi/henkiloasiakkaat/avoimet-tyopaikat/be14bc22-d…
Ilmoitus jätetty: 07.05.2024 15:52
Työmarkkinatorin ilmoitusnumero: be14bc22-d046-48e3-a0e5-6650e14e8969
Lähde: Työmarkkinatorin asiakastietojärjestelmä
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Clevry International Oy
Tampere
Pirkanmaa
Kokopäiväinen, Määräaikainen ja projektityö
Julkaistu 07.05.202

• Giving technical support during the sales process, and also after production roll-out
• Product demos for the key customers and prospects
• Onboarding and training for the key accounts
• Drive adoption for our solutions and build strong customer relationship
• Being a key person to drive upsell, growth for customers’ business using our solutions
• Monitor and interact proactively and effectively for the key customers
• Evaluate and analyze customer needs, identify potential issues, and resolve them
• Resolving customers’ tickets, requests, concerns and questions
• Understanding customer business and goals; and guide customer to achieve such results with Piceasoft product