National Accounts Specialist

at  Schindler

MOBILITY NEEDS YOU

• Bachelor’s degree in business or finance, or a minimum 3 years of relevant work in contracts management and Sales
• Experience in the construction industry or capital infrastructure sales is desirable, but not essential
• Experience working with SAP, contract management systems and document management systems is desirable
• Ability to analyze and manage large amounts of data for customer reporting
• Attention to detail and must have the business maturity to communicate effectively with key customers and internal departments
• Proficient in MS Office
• Communication: Excellent verbal and written communication skills
• Organization: Possess excellent organization skills with the ability to balance high volume of activities and changing priorities
• Problem Solving: Information seeking and achievement orientation, ability to solve problems both independently and collaboratively
• Teamwork: Ability to interact with all levels and foster a teamwork relationship

• Manage customer contract addendums ensuring information provided is correct and contract addendums are properly filed once executed with the Legal & Compliance Department.
• Monitor National & Key Accounts performance by preparing, analyzing and presenting Key Performance Indicator (KPI) reports.
• Assist the Sales & Legal & Compliance department with the preparation of Request For Proposals (RFPs) & tenders
• Attend National Account meetings to assist with note taking, account receivables and providing general updates.
• Communicate with the branches across Canada on accounts, working with Account Managers and Regional Operation Managers regarding accounts to help resolve customer concerns and address gaps in service delivery.
• Manager the National Accounts platform analyzing and checking work order status, monitoring and reporting on technician check arrival and departure times.
• Run reports from SAP and collate data for internal and external customer meetings.
• Manage National Account customer ad hoc requests.
• Assist with the preparation of internal and external customer presentations